Hire the American dream : how to build your minimum wage workforce into a high-performace, customer-focused team : lessons from Domino's Pizza, where deliverymen become millionaires / Dave Melton and Tim McIntyre.
By: Melton, Dave
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Contributor(s): McIntyre, Tim.
Material type: 
TextPublisher: Hoboken, N.J. : Wiley, c2009General Notes: Includes index.Description: xxii, 197 p. ; 24 cm.ISBN: 9780470438282 (cloth); 0470438282 (cloth).Subject(s): Employee motivation -- United States | Working poor -- United States | Minimum wage -- United StatesDDC classification: 658.3 | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.3 M495 2009 (Browse shelf(Opens below)) | Available | 34284003705795 |
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Includes index.
Domino's Pizza, New York City : coaching frontline workers to succeed in the world's toughest pizza market -- Don't hire warm bodies, hire warm people! -- Recent immigrants have much to offer -- Teach philosophy and opportunity first -- Next, teach customer service -- Create a common language of incentives -- Teach the benefits of honesty, hard work, loyalty, teamwork, and trust -- Connect on a personal level : show respect, appreciation, and support -- Make the rules for promotion public, and put the bottom 10 percent of your employees "on notice" -- How to give feedback and conduct performance appraisals -- Sample philosophy/vision statements, training tools, forms, and more.
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