The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson.
By: Laughlin, Sara
.
Contributor(s): Shockley, Denise Sisco | Wilson, Ray W.
Material type: 
TextPublisher: Chicago : American Library Association, 2003Bibliography: Includes bibliographical references (p. 131-132).Description: ix, 133 p. : ill. ; 28 cm.ISBN: 0838908594.Subject(s): Library administration -- Handbooks, manuals, etc | Total quality management -- Handbooks, manuals, etc | Library administration -- United States -- Case studies | Total quality management -- United States -- Case studiesDDC classification: 025.1 Online resources: Table of contents | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 025.1 L368 (Browse shelf(Opens below)) | Available | 34284003453818 |
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Includes bibliographical references (p. 131-132).
Overview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pair and share -- Paired comparison -- Pareto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why.
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