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Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

By: Hirko, Buff.
Contributor(s): Ross, Mary Bucher, 1948-.
Material type: TextTextPublisher: Chicago : American Library Association, 2004Bibliography: Includes bibliographical references and index.Description: v, 160 p. : ill. ; 28 cm.ISBN: 0838908764.Subject(s): Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies | Electronic reference services (Libraries) -- Study and teaching | Reference librarians -- Training of | Reference librarians -- In-service trainingDDC classification: 025.5/24 Online resources: Table of contents
Contents:
Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.
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Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 025.5 H614 (Browse shelf(Opens below)) Available 34284003438371

Includes bibliographical references and index.

Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.

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