Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
By: DiJulius, John R
.
Material type: 
TextPublisher: New York : AMACOM, c2003General Notes: Includes index.Description: xix, 172 p. : ill. ; 23 cm.ISBN: 0814471714.Subject(s): Customer services | Consumer satisfaction | Customer loyaltyDDC classification: 658.8/12 | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.812 D569 (Browse shelf(Opens below)) | Available | 34284001161348 |
Includes index.
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
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