Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser.
By: Sashkin, Marshall
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Contributor(s): Sashkin, Marshall. Total quality management.
Material type: 
TextPublisher: San Francisco : Berrett-Koehler, c1993Edition: 1st Berrett-Koehler ed.General Notes: "Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso.Bibliography: Includes bibliographical references and index.Description: xiv, 201 p. : ill. ; 24 cm.ISBN: 1881052230 (acid-free recycled paper) :; 1881052249 (acid-free recycled paper : pbk.) :.Subject(s): Total quality management | Quality controlDDC classification: 658.5/62 | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.5 Sa78 (Browse shelf(Opens below)) | Available | 34284001300649 |
"Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso.
Includes bibliographical references and index.
What makes total quality management work? -- Roots of TQM --What is TQM? -- TQM tools and techniques -- Quality for the customer --Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- Seven old tools -- Baldrige award -- Key resources for TQM.
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