The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.

By: Heskett, James L .

Contributor(s): Sasser, W. Earl | Schlesinger, Leonard A .

Material type: Text

TextPublisher: New York, NY : The Free Press, c2003Bibliography: Includes bibliographical references (p. 345-360) and index.Description: xxii, 377 p. ; 24 cm.ISBN: 0743225694.Subject(s): Customer services

| Consumer satisfaction

| Organizational effectiveness

| Communication in marketing

| Employee loyalty

DDC classification: 658.8/12

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.812 H454 (Browse shelf(Opens below))	Available		34284001319870

Includes bibliographical references (p. 345-360) and index.

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The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.

By: Heskett, James L.

Contributor(s): Sasser, W. Earl | Schlesinger, Leonard A.

By: Heskett, James L .

Contributor(s): Sasser, W. Earl | Schlesinger, Leonard A .