The Baldrige : what it is, how it's won, how to use it to improve quality in your company / Christopher W.L. Hart, Christopher E. Bogan.
By: Hart, Christopher W. L
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Contributor(s): Bogan, Christopher E.
Material type: 
TextPublisher: New York : McGraw-Hill, c1992Bibliography: Includes bibliographical references (p. 273-277) and index.Description: xxii, 281 p. : ill. ; 24 cm.ISBN: 0070269122 :.Subject(s): Malcolm Baldrige National Quality Award | Total quality management -- United StatesDDC classification: 658.5/62 | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.5 H251 (Browse shelf(Opens below)) | Available | 34284001290170 |
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Includes bibliographical references (p. 273-277) and index.
The background to Baldrige -- The Baldrige era -- Navigating Baldrige -- The Baldrige assessment process -- The Baldrige scoring and evaluation process -- The Baldrige structure -- The first pillar : leadership -- The second pillar : information and analysis -- The third pillar : strategic quality planning -- The fourth pillar : human resource development and management -- The fifth pillar : management of process quality -- The sixth pillar : quality and operational results -- The seventh pillar : customer focus and satisfaction -- The future of Baldrige -- Executive exercises -- Baldrige resources -- Community, state, industry-specific, and national quality awards.
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