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Process innovation : reengineering work through information technology / Thomas H. Davenport.

By: Davenport, Thomas H, 1954-.
Material type: TextTextPublisher: Boston, Mass. : Harvard Business School Press, c1993Bibliography: Includes bibliographical references and index.Description: x, 337 p. : ill. ; 24 cm.ISBN: 0875843662 (acid-free paper) :.Subject(s): Information technology | Technological innovations | Organizational change | Production engineeringDDC classification: 338/.064
Contents:
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes --Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 338.064 D277 (Browse shelf(Opens below)) Available 34284001300631

Includes bibliographical references and index.

The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes --Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.

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