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Keeping customers for life / Joan Koob Cannie, with Donald Caplin.
By: Cannie, Joan Koob
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Contributor(s): Caplin, Donald.
Material type: 
TextPublisher: New York, NY : American Management Association, c1991Bibliography: Includes bibliographical references and index.Description: vi, 259 p. : ill. ; 26 cm.ISBN: 0814450083 (hardcover) :.Subject(s): Customer services -- United States | Consumer satisfaction -- United StatesDDC classification: 658.8/12
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.8 C164 (Browse shelf(Opens below)) | Available | 34284001299593 |
Includes bibliographical references and index.
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