Complaint letters for busy people [electronic resource] / John Bear and Mariah Bear.
By: Bear, John
.
Contributor(s): Bear, Mariah P.
Material type: 
TextPublisher: Franklin Lakes, N.J. : Career Press, c1999General Notes: Includes index; Available through the EBSCO e-book Collection, which can be found on the Davenport University Library database page.Description: 1 online resource (239 p.).ISBN: 0585212376 (electronic bk.); 9780585212371 (electronic bk.).Subject(s): Complaint letters | Consumer complaintsGenre/Form: Electronic books DDC classification: 381.3 Online resources: Access full-text materials at no charge: | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| E-book | Davenport Library e-book | E-book | 381.3 (Browse shelf(Opens below)) | Not For Loan | mq389902 |
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Includes index.
Available through the EBSCO e-book Collection, which can be found on the Davenport University Library database page.
Introduction Who's Complaining? 13 -- Chapter 1 Gripe Session 21 -- Chapter 2 The Fine Art of Complaining 31 -- Chapter 3 The Goal of Complaining Is Getting What You Want 39 -- Chapter 4 Complaining on the Spot 49 -- Chapter 5 Writing a Letter That Gets Results 59 -- Chapter 6 Sample Complaint Letters 65 -- Chapter 7 When You Can't Get Satisfaction 143 -- Chapter 8 When the Shoe Is on the Other Foot 157 -- Conclusion Four Words to Remember 165 -- Appendix A Consumer Complaint Agencies by State 167 -- Appendix B Federal Complaint Agencies 175 -- Appendix C Directory of Corporations 181 -- Appendix D Directory of Industry Associations 227 -- Index of Letters 235.
Description based on print version record.
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