Normal view
MARC view
Entry Topical Term
001 - CONTROL NUMBER
- control field: 38180
003 - CONTROL NUMBER IDENTIFIER
- control field: OSt
005 - DATE AND TIME OF LATEST TRANSACTION
- control field: 20191028104340.0
008 - FIXED-LENGTH DATA ELEMENTS
- fixed length control field: 960911i| anannbab| |a ana
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
- LC control number: sh 96009357
035 ## - SYSTEM CONTROL NUMBER
- System control number: 176621
- Canceled/invalid system control number: sh96009357
040 ## - CATALOGING SOURCE
- Original cataloging agency: DLC
- Transcribing agency: DLC
053 ## - LC CLASSIFICATION NUMBER
- Classification number element--single number or beginning number of span: QA76.9.T43
150 ## - HEADING--TOPICAL TERM
- Topical term or geographic name entry element: Computer technical support
450 ## - SEE FROM TRACING--TOPICAL TERM
- Topical term or geographic name entry element: Support, Computer technical
450 ## - SEE FROM TRACING--TOPICAL TERM
- Topical term or geographic name entry element: Technical support, Computer
670 ## - SOURCE DATA FOUND
- Source citation: Work cat.: 96-34367: Jhandpur, K. Delivering world-class technical support, 1996:
- Information found: CIP galley (Technical support encompasses all product support that can be provided to a customer from a remote location ... Technical support is therefore more than software support, and includes the remote service functions of hardware service. The purpose of technical support is to help customers successfully use products.)
670 ## - SOURCE DATA FOUND
- Source citation: Freedman, A. Computer glossary, 1993
- Information found: (support: assistance provided by hardware and software vendors in maintaining its products)
670 ## - SOURCE DATA FOUND
- Source citation: Wilson, R. Help; the art of computer technical support, 1991:
- Information found: p. v (technical support: assisting the users of computer hardware and software products)
670 ## - SOURCE DATA FOUND
- Source citation: International Business Machines Corporation. International Technical Support Center.